WHAT IS YOUR STANDARD TURNAROUND TIME?
If we can do all the research ourselves we can turn a file around in less then a day. Unfortunately if we have to request information from a municipality it can take longer.
We strive to start all orders within 24 hours of receiving them. Once an order is started you will receive a confirmation email letting you know the estimated invoice cost and when you can expect your completed report.
If you need an ETA before placing an order please reach out to us directly and we will be more than happy to help! 941.747.0600 or Info@eprfl.com
WHAT IF I NEED TO UPDATE AN ORDER?
How to order:
You can place an update request directly from the original order.
We do not charge for updates. You read that right! You will not see another research fee from us. However, if a Municipality or HOA charges for an update this fee will be passed on to your final invoice.
DO YOU WORK NATIONALLY?
YES! Elite is proud to say that we cover the entire United States.
WHAT IF I HAVE NO INFORMATION ON THE HOA?
No problem at all! We are researchers, not paper pushers. It is our job to do the research.
DO YOU GIVE BULK ORDER DISCOUNTS?
Please reach out to us and we would be happy to quote a large project for you!
941.747.0600 or Info@eprfl.com
A little secret... large projects are our specialty.
DOES ELITE WORK WITH ANY CLOSING SOFTWARE?
Yes, currently you have the ability to order directly through Closers Choice, Soft Pro 360, as well as Qualia software.
DOES ELITE OFFER FULL WASH POLICIES?
Yes we do. Call us today for a quote for your customized full wash policy.
WHAT IS THE TURN AROUND TIME FOR ESTOPPELS?
Pursuant FL Statute 720.30851, an association has 10 business days from the date of the received estoppel request to send back the completed estoppel certificate.
DOES ELITE RESEARCH BOTH RESIDENTIAL AND COMMERCIAL PROPERTIES?
Yes! We research both commercial and residential properties.
WHO ARE CHECKS PAYABLE TO?
Checks are payable to Elite Property Research, LLC
WHERE DO I SEND PAYMENT?
Need to make a credit card payment? We would be happy to accept your payment but please note that there will be a 4% service fee to added to your total invoice to process the payment.
If you would like to pay for an order via credit card, please call the office at 941-747-0600 and ask for Desirae Thomas or the accounting department.
You can also learn more here.
CAN MY CLIENT PAY DIRECTLY WITH A CREDIT CARD?
Absolutely! They can do so by calling our office directly 941.747.0600
WHAT IF MY FILE CANCELS?
We understand that some deals just don't make it to the closing table. In these instances it is our policy to waive our research fee but any hard costs accrued are still due. A Cancellation of Contract (COC) is required, in-order to cancel a file and apply a discount for the Search Fee. Once a COC is received we will adjust the invoice accordingly. If any hard costs have been paid in advance you will receive an invoice for such cost. We ask that you please keep us informed on the status of your file for any product you have requested. Should an invoice exceed 180 days all fees will be due, and no discount will be applied to the invoice. If you are interested in a full wash policy please reach out to us directly.
*Please Note: Due to the work involved on our National searches, all fees will be due in the event of a cancellation.
Need help cancelling an order?
WHAT IF I HAVE AN ESTOPPEL THAT HAS CANCELLED?
In the event that an Estoppel is cancelled, we will waive our processing fee. A Cancellation of Contract (COC) is required, in-order to cancel a file and apply a discount for the Search Fee. If you cancel the order 30 days or less from the closing date listed on the contract, you may request a refund for the estoppel document. To request the refund, we need a COC (Cancellation of Contract) which is a written request, accompanied by reasonable documentation that the sale did not occur.
If you cancel the order more than 30 days from the closing date listed on the contract, the preparer (HOA) is not required to issue a refund. As a courtesy we will request the refund on your behalf. To request the refund, we need a COC (Cancellation of Contract) which is a written request, accompanied by reasonable documentation that the sale did not occur.
In any instance, the preparer of the document has 30 days (from the time they receive the request) to issue a refund. If we are unable to successfully obtain a refund within 30 days, we will invoice for the Estoppel fee at that time and payment will be due. Should we receive the refund before you pay, your invoice will be adjusted and a new one will be issued. If a refund is received after you have paid, we will send you a refund.
If you would like to contact the preparer directly you can always reach out to us for their contact information.
WHAT IS YOUR BILLING POLICY?
Due to the nature of our work and the recent hardships experienced due to Covid, Elite will be implementing a new billing and payment procedure. Unfortunately we have discovered many situations in which we have been told a file is cancelled only to discover later that the file did indeed close using our reports without receiving payment for work completed. Starting October 1st 2021 all invoices will be due and payable 60 days from the Billed Date. A Cancellation of Contract (COC) is required, in-order to cancel a file and apply a discount for the Search Fee. We ask that you please keep us informed on the status of your file for any product you have requested. Should an invoice exceed 180 days all fees will be due, and no discount will be applied to the invoice. This applies to all our order agreements: Standard, Flat Rate or Full Wash Policy.
We have found ourselves investing a lot extra man hours shuffling through files to verify the closing status . Our rates are currently very competitive and we want to keep it that way. Obtaining a COC to eliminate any unnecessary man hours on a file after it has cancelled is one of the ways we have determined we can do that. Thank you so much for understanding.
Should you find this difficult or need to discuss the policy in more detail please do not hesitate to reach out to us.
WHAT IS A HARD COST VS A PROCESSING FEE?
A hard cost is a fee that is typically charged by a County, Municipality or other entity to obtain the information needed to complete our reports. While some Municipalities do not charge for such information, others do. Our processing fee also referred to as our research fee, is what we charge to research, obtain, compile and analyze the information needed to complete your report.
WHY AM I BEING CHARGED SHIPPING AND HANDLING?
We believe in being transparent and doing what we can to get the information you and your clients need in the quickest and most efficient way possible.
Some municipalities and HOA's require that a submission be made in writing with a check or money order. We always UPS our requests to ensure that we can not only track the package but to ensure it gets there ASAP.
Sometimes people ask why we don't raise out rates and include it in the pricing. We don't believe in raising our prices to cover the shipping costs because not every file requires it.
WILL I GET A MONTHLY STATEMENT?
You sure will! We send out a monthly statement of course for payment but also to ensure that there are no files sitting stagnant. Most customers prefer to do a quick review and make sure that all payments were applied appropriately. Payments can got lost in the mail or delivered to the wrong location and cashed by the wrong party. It happens. They are also helpful to insure that there aren’t any cancelled files still on the list. The sooner we know about them the sooner we can adjusted the invoice in case any hard costs are still due by your client. Doing this helps us immensely, after all team work makes the dream work!
Have more questions? Send us an Email! Info@eprfl.com