Our month-long battle with UPS

Over the last month, I have been at war with UPS. And I don’t say that lightly.

They changed policies with no notice and no clear explanation. No one could tell me what was happening. No one followed up. Everyone promised things that never materialized.

There were tears. Yes — actual tears.

At one point, I realized I had made 11 phone calls, each lasting between 45 minutes and an hour and a half. And that doesn’t even include the numerous calls our office staff made before finally throwing their hands up and handing it over to me.

After five case numbers and messaging just about anyone I could find on LinkedIn, I finally got a call back. Actually… I got several. The sudden urgency after weeks of silence was almost comical.

But in the middle of all that frustration, something clicked for me.

This is exactly why I started Elite.

I was so tired of seeing title agents stuck dealing with unclear fees, inconsistent timelines, and vendors who made everything harder than it needed to be. The kind of experience where you’re chasing answers, getting passed around, and feeling completely powerless. All while just trying to do your job and close deals.

I never wanted Elite to be that kind of company.

We built Elite to be the opposite:

• Transparent pricing

• Clear communication

• Reliable timelines

• Real humans who actually answer the phone and fix things

Because I know firsthand how exhausting it is when a vendor becomes part of the problem instead of part of the solution.

If you’re ever feeling like your current process or vendors are making your life harder than it needs to be, We'd love to chat. Even if it’s just to compare notes or see if there’s a better way.

No pressure. No salesy pitch. Just a real conversation.