WE ARE NOT JUST ANOTHER COMPANY... WE ARE FAMILY!
We understand the importance of family and make it a point to not only put our families first but to treat our staff, clients and vendors as if they are a part of our family. We achieve this daily by keeping the lines of communication open, delivering on our promises and taking responsibility for our actions. We genuinely care about our clients and make it a point to get to know them.
When working with us you are not just gaining a new vendor to work with, you are gaining a family. A family that will put you first and go above and beyond to help you and your clients in anyway we can.
GOING THE EXTRA MILE
We believe that 100% customer satisfaction is the key to success in any industry. We provide all payoff addresses as well as obtaining full details on any code or permitting issues. This includes but is not limited to: providing details of exactly what they are, how to close them out, and whom to contact to do so.
BEING FAST AND EFFICIENT
We are researchers, not paper pushers. It is our job to research the quickest and most efficient ways to process our searches. We are not afraid of picking up the phone and we are not afraid of a little hard work.
QUALITY DOESN'T HAVE TO BE EXPENSIVE
Many believe the higher the cost the better the quality. We believe quality doesn't cost... it pays. We consistently hear from our clients that they are having to fight to lower their fees to keep their customers happy. That is why delivering a superior product and service at a great price is crucial.
5 STAR SERVICE
Providing 5 star service is very important to us. We go above and beyond on a daily basis to ensure our clients are receiving only the best! We take pride in our attention to detail and high level of expertise
We believe in full transparency and that is why our online system allows you to track exactly where we are in the research process. You have the ability to check on the status of any of your orders at any time.
GOING THE EXTRA MILE WITH NEIKO
I believe going the extra mile is always taking that extra step for our clients. I remember one client who was in a panic because she forgot to place an order for an estoppel and needed the estoppel back ASAP. I worked my magic and was able to complete her request the SAME DAY!
Neiko- Estoppel Clerk
GOING THE EXTRA MILE WITH TRAVIS
To me, going the extra mile means going above and beyond what your job description is or what your duties are. An example of that is I’ve stayed late before trying to get a survey completed for a client that really needs it and to them, that is something they can count on and be happy we are doing for them because a lot of things are time sensitive so going the extra mile means a lot.”
Travis- Survey Coordinator
GOING THE EXTRA MILE WITH LYDIA
One of our core values is going the extra mile and we like to do that for our clients by making their closings as smooth and easy as possible. On the Estoppels side we like to reach out to the Associations and guarantee that all of the information that should be on the estoppel is included, and should any additional questions arise from the client we like to reach out and get that information for them directly rather than having the client reach out for that information themselves
Lydia- Estoppel Clerk