941.747.0600

3659 Cortez Road W, Suite 110

Bradenton, FL 34210

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© 2017 Elite Property Research, LLC.

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR STANDARD TURNAROUND TIME?

If we can do all the research ourselves we can turn a file around in less then a day. Unfortunately if we have to request information from a municipality it can take longer.

 

We start all orders within 24 hours of receiving them. Once an order is started you will receive a confirmation email letting you know the total invoice cost and when you can expect your completed report.

If you need an ETA before placing an order please reach out to us directly and we will be more than happy to help! 941.747.0600 or Info@ElitePropertyResearch.com

WHAT IF I NEED AN UPDATE ON AN ORDER?

How to order:

You can place an update request directly from the original order.

 

Cost:

We do not charge for updates. You read that right! You will not see another research fee from us. However, if a Municipality or HOA charges for an update this fee will be passed on to your final invoice.  

DO YOU WORK NATIONALLY?

YES! Elite is proud to say that we cover the entire United States.

WHAT IF I HAVE NO INFORMATION ON THE HOA?

No problem at all! We are researchers, not paper pushers. It is our job to do the research.

 

DO YOU GIVE BULK ORDER DISCOUNTS?

Please reach out to us and we would be happy to quote a large project for you!

941.747.0600 or Info@ElitePropertyResearch.com

A little secret... large projects are our specialty.

DOES ELITE WORK WITH ANY CLOSING SOFTWARE?

Yes, currently you have the ability to order directly through Closers Choice as well as Qualia software.

WHAT IF MY QUESTION ISN'T HERE?

No problem at all! Please give us a call at 941.747.0600 or send an email to Info@ElitePropertyResearch.com

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WHO ARE CHECKS PAYABLE TO?

Checks are payable to Elite Property Research, LLC

WHERE DO I SEND PAYMENT?

3659 Cortez Rd W, Suite 110

Bradenton, FL 34210

CAN MY CLIENT PAY DIRECTLY WITH A CREDIT CARD?

Absolutely! They can do so by calling our office directly 941.747.0600

WHAT IF MY FILE CANCELS?

We understand that some deals just don't make it to the closing table. In these instances we waive our research fee but any hard costs accrued are still due. When a file is cancelled we will adjust the invoice accordingly. If any hard costs have been paid in advance you will receive an invoice for such cost.

If you are interested in a full wash policy please reach out to us directly.

WHAT IF I HAVE AN ESTOPPEL THAT HAS CANCELLED?

In the event that an Estoppel is cancelled we will waive our processing fee. Should any hard costs have been expensed we will reach out to the HOA's directly for a refund. If we are unable to successfully obtain a refund within 30 days we will invoice for the Estoppel fee at that time.

WHAT IS A HARD COST VS A PROCESSING FEE?

A hard cost is a fee that is typically charged by a County, Municipality or other entity to obtain the information needed to complete our reports. While some Municipalities do not charge for such information, others do. Our processing fee also referred to as our research fee, is what we charge to research, obtain, compile and analyze the information needed to complete your report.

WHY AM I BEING CHARGED SHIPPING AND HANDELING?

We believe in being transparent and doing what we can to get the information you and your clients need in the quickest and most efficient way possible.

Some municipalities and HOA's require that a submission be made in writing with a check or money order. We always UPS our requests to ensure that we can not only track the package but to ensure it gets there ASAP.

Sometimes people ask why we don't raise out rates and include it in the pricing. We don't believe in raising our prices to cover the shipping costs because not every file requires it.

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Have more questions? Send us an Email! Info@EPRFL.com